Responsibilities
- Enhance the quality of IT products and services, analyzing data to advise business decisions, and finding technological solutions to business needs.
- Improve the way the applications team internally promotes and evangelizes the applications they support to improve user adoption.
- Work with product owners and user community on application usage and gap analysis to proactively improve offerings or find new apps in the marketplace that meet the evolving needs of the business.
- Conduct requirements analysis and prepare proposals for modification or replacement systems while serving as an interface between internal business users and the IT Team.
- When required, determine comparable products and solutions, and develop score sheets to be used in evaluating IT Applications.
- Stay ahead of new product offerings to support and recommend improvements for product roadmap. Work with Vendors and/or external parties to determine the best solution.
- Work with development teams to determine LOE based on requirements and identify options for potential solutions while assessing them for both technical and business suitability and alignment to all Security policies.
- Support scrum team to develop features and add stories to the relevant Sprint, work on roll out plan for releases and identify what needs to be communicated to users.
- As the role is global, maintain a flexible approach to working hours to support global business operations.
- Perform other duties as assigned.
Requirements
- 5+ years relevant working experience as an IT System/Business Analysis.
- Excellent analytical and problem-solving skills, highly motivated, solutions focused, and team oriented.
- Experience working independently in an organized, methodical, and detail-oriented manner.
- Self-motivated in the discovery and research of IT information using internal and external resources.
- Solid understanding of ServiceNow, Confluence, JIRA, Office 365, Google Apps for Work, Slack, Miro, Box, or similar applications.
- Confirmed analytical skills to identify and solve problems. Capable of analyzing and evaluating requirements and making solution recommendations.
- Customer/User expectation management. Ability to champion a positive and constructive relationship with internal business partners as well as software vendors, developers, management, and IT personnel in onshore/offshore teams.
- Talent for remaining current on new and emerging technologies while possessing a solid proficiency towards innovative systems.
Nice to Have
- Fluent in Japanese – highly desirable.
- Experience with Tableau and/or integration methodologies a plus.
- PMP certification or Agile/Scrum is plus.
Work Arrangement
Remote (Worldwide)
Additional Information
- Flexible approach to working hours required due to global operations.
- Position is open to remote work, but location near a PlayStation office is preferred.
