Addepar is hiring a Sr. Instructional Designer to shape the future of help and training, reimagining how clients and employees learn about products and services. You will play a pivotal role in creating a seamless onboarding experience and defining the instructional strategy for complex learning projects.
What You'll Do
- Define the instructional strategy and design comprehensive learning paths, courses, and interactive training modules.
- Develop a deep understanding of user learning needs, product complexities, and onboarding challenges.
- Proactively identify and champion innovative solutions for best-in-class learning experiences.
- Act as the primary instructional design liaison and strategic partner for cross-functional teams.
- Facilitate and lead highly productive working sessions and content reviews.
- Mentor and guide technical writers and content creators on instructional design concepts and best practices.
- Establish and refine guidelines for instructional design and related workflows.
- Spearhead audits and optimization initiatives for learning content to ensure tight processes.
- Analyze user engagement and feedback to inform instructional strategy.
- Strategize and implement improvements for learning content organization and curriculum architecture.
- Champion the evolution of Addepar's self-guided learning experience.
What We're Looking For
- 4+ years of instructional design experience.
- An inspiring portfolio showcasing strategic approach to designing engaging learning experiences, including samples of course design, learning modules, and interactive content.
- Fantastic writing (American English), editing, and proofreading skills.
- Adept at leveraging AI tools and techniques to optimize content creation and improve learning effectiveness.
- Deep understanding and practical application of adult learning theories, instructional design models, and assessment methodologies.
- Proficiency with e-learning authoring tools, Learning Management Systems (LMSs), and content management systems.
- Proficient using design systems and editorial style guides.
- Familiar with Figma, Zendesk, Confluence, and Jira.
- Able to work independently, communicating across multiple time zones.
- High emotional intelligence.
Nice to Have
- Experience working with or in a customer support organization.
Technical Stack
- Figma
- Zendesk
- Confluence
- Jira
Team & Environment
This role reports to the Content Design Manager for the Help Center.
Work Mode
This is a remote position open to candidates in Canada.
Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions.
