Williams Lea by RRD is hiring a Sr eBilling Analyst - Legal

Shift: Monday - Friday. 8AM - 530PM (Pacific Time) **10 yrs of legal ebilling experience desired **Advanced Excel (VlookUp, Pivot Table) needed **Experience with Aderant, BillBlast, eBilling Hub needed **Experience working with clients in different time zone needed **Pay range: $31.25 - $33.65 hourly • Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing • Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process • Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support • Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system • Execute accruals, budgets, and information and data requests • Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems • Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices • Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures • Communicate with direct reports, manager and client on job or deadline issues. • *Immediately escalate operational problems or issues to Supervisor or Manager. • Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures. • Ensure team provides outstanding service to client, while building strong customer relationships. • *Produce required reports on schedule. • Assist the team in completing more complex jobs • Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction. • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. • Make sure team follows standard operating procedures. • Train new employees on policies and procedures. • Maintain all logs and reporting documentation as required.