Responsibilities
- Provides timely, accurate and value-adding customer service to clients through voice and non-voice channels.
- Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence.
- Ensures each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
- Uses analysis along with policies and procedures to resolve customer issues.
- Assists with department projects as needed.
- Performs other related duties as identified or assigned.
Requirements
- Customer service experience required, preferably in a call center environment.
- Professional attitude and strong service orientation.
- Effective analytical and decision-making skills.
- Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers.
- High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment.
- Strong organizational, problem solving, and time management skills.
- Working knowledge of computer systems, including but not limited to Microsoft Office products.
- High school diploma required.
Nice to Have
- Bachelor’s degree preferred.
Benefits
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
- Two paid volunteer days off annually
Additional Information
- Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position.
- Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity.
- Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
- This job posting will close 11/28/2025.
- We seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
- We make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
