Thomson Reuters is hiring a Sr. Customer Service Specialist to ensure customer satisfaction and support the success of our Legal division. You will provide timely, accurate, and value-adding service to clients using voice and non-voice channels, resolving complex issues by leveraging information systems and exercising individual discretion.

What You'll Do

Resolve customer issues using analysis along with policies and procedures.
Handle each customer contact in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
Meet and maintain standards for quality and productivity for all transactions as determined by area audit processes, including Availability, Quality, and Adherence.
Assist with department projects as needed.
Perform other related duties as identified or assigned.

What We're Looking For

Customer service experience.
A high school diploma.
Professional attitude and strong service orientation.
Effective analytical and decision-making skills.
Excellent verbal and written communication skills with the ability to interact professionally with internal and external customers.
High motivation with the ability to meet scheduled deadlines in a fast-paced, service-driven environment.
Strong organizational, problem solving, and time management skills.
Working knowledge of computer systems, including but not limited to Microsoft Office products.

Nice to Have

Customer service experience in a call center environment.
A bachelor’s degree.

Technical Stack

Microsoft Office products

Benefits & Compensation

Compensation: $48,300 - $89,700
Flex My Way: Flexible work arrangements including work from anywhere for up to 8 weeks per year.
Grow My Way: Career development and skills-first approach.
Flexible vacation.
Two company-wide Mental Health Days off.
Access to the Headspace app.
Retirement savings.
Tuition reimbursement.
Employee incentive programs.
Resources for mental, physical, and financial wellbeing.
Health, dental, vision, disability, and life insurance programs.
Competitive 401k plan with company match.
Parental leave.
Sabbatical leave.
Optional hospital, accident and sickness insurance.
Optional life and AD&D insurance.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Access to Employee Assistance Program.
Group Legal Identity Theft Protection benefit.
Access to 529 Plan.
Commuter benefits.
Adoption & Surrogacy Assistance.
Access to Employee Stock Purchase Plan.
Two paid volunteer days off annually.
Opportunities for pro-bono consulting and ESG initiatives.

Work Mode

This role follows a hybrid work model.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs.