About the Role
This position involves working directly with clients to understand technical challenges, designing and deploying scalable solutions, and providing expert-level support throughout the implementation lifecycle. The role bridges engineering excellence with customer outcomes, requiring deep technical knowledge and strong communication skills.
Responsibilities
- Collaborate with enterprise clients to assess infrastructure needs and technical requirements
- Design and implement high-performance data architecture solutions
- Lead proof-of-concept deployments and system integrations
- Provide expert troubleshooting for complex production environments
- Deliver technical training and knowledge transfer sessions
- Translate business objectives into executable technical strategies
- Support migration efforts from legacy systems to modern data platforms
- Optimize system performance and reliability under heavy workloads
- Work closely with product teams to relay customer feedback
- Document architectures, configurations, and best practices
- Assist in pre-sales engineering discussions with potential clients
- Ensure solutions comply with security and operational standards
- Mentor junior engineers on implementation methodologies
- Participate in on-call rotation for critical client issues
- Drive adoption of platform enhancements through technical guidance
- Evaluate third-party integrations for compatibility and efficiency
- Conduct root cause analysis on system failures
- Support disaster recovery planning and execution
- Advocate for customer needs within internal engineering channels
- Maintain up-to-date knowledge of evolving data technologies
Nice to Have
- Experience with Redis or similar data platforms
- Background in fintech, e-commerce, or high-scale web applications
- Knowledge of real-time data processing systems
- Familiarity with microservices architecture patterns
- Exposure to regulatory environments such as GDPR or HIPAA
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid remote with regional office flexibility
Team
Global engineering and customer success organization
What We Look For
We seek individuals who combine technical depth with client empathy, capable of diagnosing system issues and articulating clear paths forward. Ideal candidates thrive in dynamic environments, adapt quickly to new challenges, and take ownership of customer success.
Impact of Your Role
Your work directly influences how organizations manage and leverage data at scale. By enabling faster, more reliable systems, you help clients achieve measurable improvements in application performance and operational efficiency.
Available for qualified candidates
