SC Johnson is hiring a Sr. Associate, HR Delivery Center

SC Johnson is looking for a Sr. Associate, HR Delivery Center to support our global HR operations. You will be responsible for executing activities in one or more functional areas—including Talent Management, Data Administration, Payroll, or Compensation/Benefits—for the LATAM region. This role focuses on inquiry management, transaction processing, and delivering high-quality customer service.

What You'll Do

• Document all cases in the case management system.
• Process HR transactions in Workday.
• Leverage knowledge management solutions to complete inquiries and transactions.
• Resolve HR process and policy questions and colleague issues through multiple communication channels.
• Ensure consistent application of HR policies and state, federal, and/or country laws and practices.
• Provide input to the SCJ HR Delivery Center knowledgebase and contribute ideas to improve processes or performance.
• Actively contribute to delivering, maintaining, and improving HR services, procedures, and processes.
• Encourage self-service tools such as the HR Portal and other systems as needed.
• Participate in local, regional, and/or global projects.

What We're Looking For

• Bachelor's degree in Human Resources, Psychology, Finance, or Business Administration.
• Intermediate/Advanced Excel level.
• Intermediate/Advanced English level.
• 1+ year of experience in HR, Shared Service Organizations, and/or related fields.

Nice to Have

• Intermediate/Advanced Portuguese level.
• Strong customer service skills, including the ability to diffuse challenging situations.
• Ability to work effectively in a fast-paced, self-directed, team-based environment subject to changing priorities and short deadlines.
• Strong verbal and written communication skills.
• Problem-solving skills and strong attention to detail.
• HR Information Systems experience preferred; Workday a plus.
• Ability to accurately collect information and ask probing questions to understand colleagues’ needs.
• Analytical skills and the ability to manage multiple tasks and priorities efficiently under continuous change.
• Knowledge of HR functions, processes, and operations, including talent, data administration, payroll, or compensation/benefits administration.
• Ability to handle sensitive situations and maintain a high level of confidentiality while coordinating multiple tasks and resources.

Technical Stack

• Excel
• Workday

Benefits & Compensation

• Subsidized health care plans.
• Maternity/paternity/adoption leave.
• Flexible work arrangements.
• Vacation purchase options.
• Recreation and fitness centers.
• Childcare.
• Counseling services.
• Bonuses.
• Long-term incentives.
• Matching 401(k) contributions.
• Profit sharing based on company profitability, job level, and years of service.

Work Mode

This position follows a hybrid work model and supports colleagues in the LATAM region.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.