SC Johnson is looking for a Sr. Associate, HR Delivery Center to support our global HR operations. You will be responsible for executing activities in one or more functional areas—including Talent Management, Data Administration, Payroll, or Compensation/Benefits—for the LATAM region. This role focuses on inquiry management, transaction processing, and delivering high-quality customer service.
What You'll Do
- Document all cases in the case management system.
- Process HR transactions in Workday.
- Leverage knowledge management solutions to complete inquiries and transactions.
- Resolve HR process and policy questions and colleague issues through multiple communication channels.
- Ensure consistent application of HR policies and state, federal, and/or country laws and practices.
- Provide input to the SCJ HR Delivery Center knowledgebase and contribute ideas to improve processes or performance.
- Actively contribute to delivering, maintaining, and improving HR services, procedures, and processes.
- Encourage self-service tools such as the HR Portal and other systems as needed.
- Participate in local, regional, and/or global projects.
What We're Looking For
- Bachelor's degree in Human Resources, Psychology, Finance, or Business Administration.
- Intermediate/Advanced Excel level.
- Intermediate/Advanced English level.
- 1+ year of experience in HR, Shared Service Organizations, and/or related fields.
Nice to Have
- Intermediate/Advanced Portuguese level.
- Strong customer service skills, including the ability to diffuse challenging situations.
- Ability to work effectively in a fast-paced, self-directed, team-based environment subject to changing priorities and short deadlines.
- Strong verbal and written communication skills.
- Problem-solving skills and strong attention to detail.
- HR Information Systems experience preferred; Workday a plus.
- Ability to accurately collect information and ask probing questions to understand colleagues’ needs.
- Analytical skills and the ability to manage multiple tasks and priorities efficiently under continuous change.
- Knowledge of HR functions, processes, and operations, including talent, data administration, payroll, or compensation/benefits administration.
- Ability to handle sensitive situations and maintain a high level of confidentiality while coordinating multiple tasks and resources.
Technical Stack
- Excel
- Workday
Benefits & Compensation
- Subsidized health care plans.
- Maternity/paternity/adoption leave.
- Flexible work arrangements.
- Vacation purchase options.
- Recreation and fitness centers.
- Childcare.
- Counseling services.
- Bonuses.
- Long-term incentives.
- Matching 401(k) contributions.
- Profit sharing based on company profitability, job level, and years of service.
Work Mode
This position follows a hybrid work model and supports colleagues in the LATAM region.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
