RSC Insurance Brokerage, Inc., a Risk Strategies company, is hiring a Senior Account Manager, Commercial Lines to own the day-to-day client service requirements for an assigned book of business. As a key member of the client team, you will provide direction to third-party vendors and ensure seamless service delivery.
What You'll Do
- Participate in renewal strategy, including market approach discussions, claims reviews, and exposure gathering
- Manage a renewal book of business, including submissions, marketing, proposals, and binding
- Draft exposure gathering information, loss exhibits, submissions, and proposals
- Obtain loss runs or policy documentation directly from carrier websites as needed
- Serve as the primary recipient for daily client questions or changes forwarded by the Producer or Account Executive
- Work with an Associate Account Manager or third-party vendor to issue certificates, invoices, and check policies, endorsements, and audits
- Submit and manage changes to the carrier per client request
- Update the system of record to properly reflect conversations, communications, and policy documentation
- Process monthly, quarterly, or annual audits and monthly reports as received
- Handle contract reviews that are not complex in nature
- Manage claims by instructing clients to report notice of loss or providing reporting support for ongoing large claims
- Set up policies in the system of record to reflect all pertinent information for billing
- Request invoices on agency bill policies within corporate guidelines
- Communicate with the client and producer regarding aged accounts receivable issues
- Generate requests to return funds to the client as appropriate
- Respond timely to accounting requests for information, such as carrier discrepancies or cash application
- Align the company with partner carriers and intermediaries to place renewals with ideal markets
- Implement the “Fewer & Stronger” market consolidation initiative, leveraging company buying power
- Actively engage in corporate initiatives as required for your role
- Assist in driving a culture of accountability and collaboration
- Participate in new business activity as requested
- Actively support corporate retention goals
- Follow procedures for maintaining documentation to mitigate errors and omissions
- Participate in any corrective actions arising from a local compliance audit
- Engage in stretch assignments to further career development
What We're Looking For
- 5+ years of experience in a Property & Casualty brokerage environment
- Hold insurance licenses as required by the company
- Deep technical knowledge of Property & Casualty business
- Understanding of agency processes and procedures
- Strong understanding of Agency Management systems
- Knowledge of loss sensitive, alternative risk transfer, and self-insured retention programs
Team & Environment
You will work on an assigned book of business and may collaborate with a Producer or Account Executive who has overall responsibility for service, placement, and business development.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
