Las Vegas, NV, USA On-site Employment

Wynn Resorts is hiring a Specialist - IT Support

Responsibilities

  • Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and remote desktop solutions.
  • Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment.
  • 1st level identification and escalation of Major Incidents using the approved IT process.
  • Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT.
  • Assist in creating knowledgebase articles.
  • Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues.
  • Stay current with system information, changes and updates.
  • Follow all standard Service Desk policies and procedures.
  • Assist with moving equipment from time to time.
  • Other Supervisor-assigned duties as necessary.

Additional Information

  • The Help Desk is a 24x7 operation.
  • Candidates must be very flexible and willing to work during holidays and on shifts as required.
  • Shifts may be changed based on coverage requirements and special events.
  • Candidates may be asked to work longer hours on a case-by-case basis.
  • Candidates may be required to lift/move PCs and other IT equipment up to no more than 40lbs.
  • May also be required to push/pull carts greater than 40lbs.
About company
Wynn Resorts
Job Description: Wynn Las Vegas is seeking a Senior Integrations Engineer to join our team. In this role, you will be responsible for designing, developing, and implementing integration solutions using Mulesoft Anypoint Platform. You will work with a team of engineers to build and maintain our integration infrastructure, and you will be responsible for ensuring that our integration solutions are reliable, scalable, and secure.This role will report into the Senior Manager (Engineering & Integrations) roleThe Senior Integrations Engineer is responsible for designing, building, and maintaining secure, scalable integrations across enterprise applications using MuleSoft Anypoint Platform in the cloud, with a growing focus on leveraging AI tools and patterns. The role combines hands-on development with technical leadership, best-practice guidance, and the ability to incorporate AI-driven capabilities where appropriate.Key Responsibilities* Design and implement end-to-end integration solutions using MuleSoft Anypoint Platform (CloudHub, Runtime Manager, API Manager, Exchange). * Develop, test, and deploy APIs, integrations, and microservices that connect internal and external systems. * Translate business and technical requirements into integration designs, data mappings, and sequence flows. * Establish and enforce integration best practices, including error handling, logging, security, observability, and reusability. * Optimize and monitor integration performance, availability, and reliability; troubleshoot issues across environments. * Collaborate with architecture, application, data, and security teams to define integration patterns and standards. * Participate in code reviews, design reviews, and technical documentation for integration solutions. * Support and enhance existing integrations, including root-cause analysis and remediation in production. * Contribute to CI/CD pipelines and automation for integration deployments preferably using GitHub * Leverage AI tools to accelerate design, development, testing, and documentation of integrations, while ensuring quality and governance. Qualifications: Required Qualifications* A minimum of five (5) years of experience in software integration engineering role * A minimum of three (3) years of hands-on experience building integrations and APIs with MuleSoft Anypoint Platform (cloud-hosted) * Strong proficiency with Mule 4, DataWeave, API-led connectivity, and RAML/OpenAPI specifications * Solid understanding of RESTful APIs, HTTP, JSON, XML, and integration patterns (synchronous, asynchronous, event-driven, messaging using Anypoint MQ) * Experience with securing APIs and integrations (OAuth 2.0, TLS, JWT, client ID/secret, IP whitelisting) * Hands on experience integrating with MS SQL Server DB, Mongo DB * Strong skills in troubleshooting, performance tuning, and monitoring of cloud-based integrations * Proficiency with Git and modern DevOps/CI-CD practices (e.g., GitHub, Jenkins, Azure DevOps) * Demonstrated experience vibe coding and using modern AI-assisted development (Mule dev agent, Visual Studio Code with Anypoint extensions or Cursor IDE) or productivity tools (e.g., code generation, test generation, documentation assistance) in a professional environment * Strong communication skills and ability to work with both technical and non-technical stakeholders Preferred / Certified Candidate* MuleSoft certifications (e.g., MuleSoft Certified Developer – Level 1/2, MuleSoft Certified Integration Architect, MuleSoft Certified Platform Architect) strongly preferred * Exposure to designing agentic AI solutions (e.g., orchestrating AI “agents” that call tools/APIs, perform multi-step workflows, or make routing decisions) and integrating those agents into enterprise systems Nice-to-Have * Experience integrating MuleSoft with Azure services and hosting components in Azure. * Hands-on experience with Azure API Management (APIM), Azure Functions, App Services, Azure SQL Server, App Insights, Azure Key Vault Education* Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience. Requirement * *Local candidates strongly preferred * This is an in-office position at our Las Vegas Nevada property - remote and/or telecommuting is not available Additional Information: Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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Job Details
Department Information Technology
Category other
Posted 25 days ago