Sutherland is looking for Spanish/English Customer Service Representatives to provide exceptional customer service and act as a brand ambassador for a sports-focused client. You'll support all aspects related to the customer's digital sports platforms to deliver superior fan experiences.
What You'll Do
- Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
- Educate the fan, help them accomplish their goals—like streaming a game or creating a fantasy account—and talk sports throughout the interaction.
- Effectively use all available technology tools and resources to resolve fan inquiries.
- Develop and maintain a general knowledge of the client’s products and services.
Benefits & Compensation
- Paid training.
- PTO and a Global Flexible Vacation Policy.
- Additional pay incentives.
- Monthly rewards and recognition programs.
- Medical, dental, and vision benefits.
- Advancement opportunities—80% of frontline leaders are promoted from within.
- Employee discounts.
- EAP and Health and Wellness programs, including access to a personal trainer dedicated to Sutherland.
Work Mode
This is a remote position.
Sutherland is an equal opportunity employer.
