Patrique Mercier Recruitment is looking for a Spanish Speaking Marketplace Customer Representative to join our team. You will provide excellent support and guidance to Spanish-speaking customers, serving as an integral part of ensuring they receive outstanding service while engaging with our marketplace.
What You'll Do
- Provide outstanding customer service to Spanish-speaking clients via telephony, email, and live chat.
- Assist customers with navigating the marketplace, helping them with inquiries about products, prices, and order processes.
- Resolve customer issues and complaints, aiming for prompt and effective resolutions.
- Maintain accurate records of customer interactions in the CRM system for future reference.
- Work closely with various departments to relay customer feedback to drive improvements in service and product offerings.
- Ensure you stay updated on marketplace policies, procedures, and promotions to inform customers accurately.
- Engage in team training sessions and contribute to collaborative problem-solving strategies.
What We're Looking For
- Fluency in Spanish and English, with excellent communication skills in both languages.
- Ability to handle queries and solve problems with a strong customer focus.
- Familiarity with CRM systems and proficiency in using digital communication tools.
- Strong organizational and multitasking skills.
- Self-motivated with the ability to thrive in a fast-paced environment.
- A strong team-oriented mentality with an eagerness to contribute to enhancing customer experiences.
Nice to Have
- Prior experience in customer service or a related field is advantageous.
Technical Stack
- CRM systems
- Digital communication tools
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
