Deckers Brands is looking for a Spanish-speaking Consumer Relations Representative for a 5-month Fixed-Term Contract. In this role, you will offer seamless customer service across our brands: HOKA, UGG, and Teva. This is a multi-lingual position requiring written and oral fluency in Spanish and English.
What You'll Do
- Provide excellent, proactive customer service at all contact points via telephone, email, web chat, and social media
- Act as a country specialist for your market to advise on current trends and local knowledge
- Collaborate with the Customer Resolution team to ensure order fulfilment
- Analyze consumer feedback to cultivate process improvements
- Get involved with consumer experience projects across the wider business
- Promote a 'One team' spirit by demonstrating meaningful teamwork and supporting colleagues
What We're Looking For
- Written and oral fluency in Spanish and English is essential
- Availability to start 8 September 2025
Nice to Have
- Previous experience in a customer service role
- An interest in the fashion/apparel industry and our brands
Benefits & Compensation
- 27 days holiday per annum plus Bank Holidays
- Half day Fridays providing work is finished for the week
- Extras, discounts, perks, and volunteering opportunities
- Growth and Development including a Global Mentorship Program
Work Mode
This position follows a hybrid work model.
We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
