DXC Technology is seeking a Help Desk Support professional to join our Customer Solution Centers. In this fully remote role, you'll provide support to resolve moderate technical issues and answer service, product, and customer-relations questions.
What You'll Do
- Respond to customer issues using standard protocols.
- Successfully resolve moderate technical issues related to hardware and software from incoming contacts.
- Respond to service, product, technical, and customer-relations questions on subjects like features and options.
- Proactively assist customers to avoid or reduce problem occurrence.
What We're Looking For
- A high school education or equivalent.
- 1 year of general experience, or an equivalent combination of experience and college-level education.
- Superior skills in both written and verbal communication.
- Experience in a customer-facing role, either remote or face-to-face.
- Computer proficiency with applicable software applications.
- Strong problem-solving and data entry accuracy.
- Excellent fluency in the language to be supported.
- Experience in a phone-based remote role, e-support, e-chat, or similar.
- Familiarity with computer technology.
- Knowledge of call routing, case management processes, and case logging systems.
- Understanding of internal processes and tools.
- Experience with Knowledge Management Systems and appropriate documentation.
Technical Stack
- Microsoft Office
- CAD
- Adobe Suite
- Programming tools
Team & Environment
You'll be part of a Customer Solution Center providing remote service. Your work will be reviewed periodically by your Supervisor or Team Lead, whom you'll report to directly.
Work Mode
This is a fully remote position.
At DXC Technology, we connect you to brilliant people who embrace change and seize opportunities. We support each other and work as a team globally and locally, dedicated to creating a culture of learning, diversity, and inclusion. We are committed to strong ethics, corporate citizenship, and fostering an inclusive environment where everyone can thrive. Our work model prioritizes strong connections and offers flexibility to support wellbeing, productivity, and individual work styles.
