DXC Technology is looking for a Help Desk Support professional to provide remote service and support, solving business systems and applications problems for our customers. You will be part of a team dedicated to creating a culture of learning, diversity, and inclusion.
What You'll Do
- Respond to customer issues and questions using standard protocols.
- Resolve moderate technical issues (hardware and software) from incoming contacts and proactive notification systems.
- Answer service, product, technical, and customer-relations questions based on customer entitlement.
- Proactively assist customers to avoid or reduce problem occurrence.
What We're Looking For
- High school education or equivalent.
- 1 year of general experience, or an equivalent combination of experience and college-level education.
- Superior skills in both written and verbal communication.
- Experience in a customer-facing role, either remote or face-to-face.
- Computer proficiency with applicable software applications.
- Strong problem-solving skills.
- Accuracy in data entry.
- Excellent fluency in the language to be supported.
- Familiarity with computer technology.
Nice to Have
- Experience in a phone-based remote role, e-support, e-chat, or similar.
- Knowledge of call routing, case management processes, case logging, and obligation systems.
- Understanding of internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation.
Technical Stack
- Microsoft Office
- CAD
- Adobe Suite
- Programming
Team & Environment
Your work will be reviewed periodically by a Supervisor or Team Lead, to whom you will report.
Work Mode
This is a global position.
DXC Technology is an equal opportunity employer.
