Provide personalized massage therapy and spa services that prioritize guest comfort, wellness, and satisfaction. Greet clients warmly using their names, set a calming tone, and ensure each visit reflects the highest service standards.
What You'll Do
- Perform a range of massage and spa treatments according to established protocols, ensuring consistency and quality
- Maintain treatment rooms in pristine condition, checking equipment regularly and reporting any issues
- Keep detailed records in the Therapist Log Book and attend scheduled team meetings
- Educate guests on spa offerings, recommend services, and promote retail products with confidence
- Support revenue goals through thoughtful upselling, repeat booking coordination, and cross-promotion
- Stay current with treatment techniques, product knowledge, and skincare advancements
- Collaborate with senior staff to refine spa procedures and enhance the guest journey
Requirements
- High school diploma or equivalent
- Valid certification in oil massage, Thai massage, or basic massage as required by local regulations
- Fluent communication skills in the primary language of the workplace
- Prompt attendance with proper uniform, name tag, and hygiene practices
- Female therapists must wear makeup and keep hair styled up as per guidelines
- Commitment to professional appearance and guest-facing presentation
Preferred Qualifications
- Previous experience in a day spa or luxury wellness environment
- Training in anatomy and physiology or possession of an internationally recognized therapy credential
- Background in five-star hospitality or guest-centric service roles
Benefits
This role operates onsite within a wellness environment that blends modern innovation with time-honored healing practices. The spa emphasizes holistic care, customizable guest experiences, and continuous growth in alignment with global wellness trends. Team members are encouraged to deepen their expertise and contribute to a culture centered on wellbeing and meaningful service.
