About the Role
The individual will work directly with customers to understand their needs, configure systems, and deliver tailored technical implementations while acting as a bridge between product capabilities and client operations.
Responsibilities
- Collaborate with clients to assess technical requirements and operational workflows
- Design and deploy customized system configurations based on customer use cases
- Provide expert guidance during solution implementation phases
- Troubleshoot integration issues and resolve technical obstacles
- Support testing and validation of deployed systems
- Document technical designs and implementation plans
- Coordinate with internal engineering and product teams
- Deliver post-deployment support and system optimization
- Assist in refining deployment methodologies
- Participate in customer training sessions
- Gather feedback for product improvement
- Ensure compliance with security and data handling standards
- Manage timelines for technical delivery milestones
- Act as a technical point of contact during projects
- Maintain up-to-date knowledge of platform capabilities
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Part of the Professional Services team supporting clients in the DACH region
About the Team
This role is embedded within a specialized group delivering end-to-end technical services to public sector organizations. The team focuses on seamless integration, customer success, and long-term solution sustainability.
What We Value
We prioritize technical accuracy, responsiveness, and a deep commitment to public service. Candidates should demonstrate initiative, adaptability, and a collaborative approach to problem solving.
Available for qualified candidates requiring sponsorship
