About the Role
The individual in this position will collaborate with clients and internal teams to understand technical requirements, architect solutions, and support implementation. This role bridges customer needs with product capabilities through hands-on technical work and clear communication.
Responsibilities
- Analyze customer workflows and technical environments to identify integration needs
- Design system architectures that align with client objectives and platform constraints
- Develop proof-of-concept implementations to demonstrate feasibility
- Translate business requirements into technical specifications
- Collaborate with product teams to relay customer feedback and feature requests
- Support onboarding by configuring and customizing platform components
- Troubleshoot integration issues across APIs, networks, and data pipelines
- Document solution designs and implementation processes
- Lead technical discovery sessions with client engineering teams
- Evaluate security and compliance requirements for deployment scenarios
- Provide input on product improvements based on customer use cases
- Assist in writing scripts and automation tools for deployment workflows
- Coordinate with support teams to resolve escalated technical issues
- Present technical solutions during sales and post-sales engagements
- Monitor system performance post-implementation and recommend optimizations
- Ensure solutions adhere to scalability and reliability standards
- Work with cloud infrastructure to deploy and test environments
- Advocate for customer needs within the development roadmap
- Maintain up-to-date knowledge of platform updates and new features
- Contribute to internal knowledge base and training materials
Nice to Have
- Experience with identity and access management systems
- Background in B2B SaaS environments
- Exposure to single sign-on and SAML protocols
- Prior work in pre-sales or solutions architecture
- Knowledge of Kubernetes or service mesh technologies
- Familiarity with compliance frameworks such as SOC 2 or GDPR
- Experience supporting enterprise-level deployments
- Involvement in open-source projects
- Public speaking or technical presentation experience
- Certifications in cloud or security domains
Compensation
Competitive salary with equity and benefits package
Work Arrangement
Remote-first with flexible hours
Team
Small, cross-functional team focused on rapid development and customer collaboration
What We Value
- Curiosity and a drive to understand how systems work
- Clear, concise communication across technical and non-technical audiences
- Ownership of projects from concept to completion
- Collaborative approach to problem-solving
- Commitment to delivering reliable, maintainable solutions
Growth Opportunities
- Opportunities to influence product direction based on customer insights
- Pathways to specialize in security, infrastructure, or customer success domains
- Access to training resources and conference participation
- Mentorship from senior technical staff
- Chance to grow into leadership or architecture roles
Available for qualified candidates
