Responsibilities
- Partner closely with customers to understand their business objectives, uncover technical and operational challenges, and translate those needs into well-designed, scalable solutions.
- Serve as a trusted advisor—facilitating discovery conversations, proposing system configurations, demonstrating product capabilities, and ensuring seamless deployment.
- Collaborate cross-functionally with Product, Engineering, and Project Management teams to ensure each implementation is executed with precision and aligned to customer expectations.
- Configure and deploy solutions, test functionality, troubleshoot issues, and provide clear communication throughout the process to keep stakeholders informed and confident.
- Support complex implementations, Solutions Engineers may independently lead smaller-scale projects, ensuring timelines, deliverables, and budgets remain on track.
- Coordinate tasks, manage customer expectations, document project outcomes, and deliver high-quality results that drive long-term customer satisfaction and product adoption.
Requirements
- Ability to work independently and take initiative during the project life cycle.
- Strong problem-solving skills and ability to troubleshoot complex and dynamic customer environments.
- Excellent attention to detail.
- Ability to manage competing priorities and take responsibility for timely completion of tasks.
- Strong written and verbal communication skills.
- Bachelor's Degree required, software engineering or technology degree preferred.
- 1 year of relevant work experience.
Nice to Have
- Knowledge of C#, JavaScript and SQL
Benefits
- Generous time off: 15 Days of Vacation, 3 Floating Holidays, 2 Paid Volunteer Days, 9 Paid Holidays.
- Hybrid Work Environment.
- Free Parking: covered and EV charging stations.
- Various 401 (k) Investment Options and Generous Company Match.
- HMO and PPO Medical Care Options (Employees are fully covered under HMO).
Work Arrangement
Hybrid
Additional Information
- Must be able to support occasional evening and weekend work.
- Ability to travel up occasionally for customer onsite work, up to 25%.
- Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
