As a Solutions Engineer at NinjaOne, you will be responsible for explaining the technical and functional aspects of NinjaOne's products to users, primarily on the post-sales side, while also supporting the sales team with technical expertise during pre-sales. You will act as a bridge between customers, partners, and internal teams, ensuring successful implementation and adoption of the platform.
What You'll Do
- Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses
- Consult our partners on how to implement NinjaOne’s products into their infrastructure and how to improve their internal process to help them create synergies
- Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions
- Work closely with our sales team and help to answer advanced technical questions from prospects and customers
- Collaborate with internal stakeholders to execute our growth strategy
- Provide valuable feedback to our product team by being the voice of our partners
- Work closely together with our Product Management and help to shape NinjaOne’s future
- Coach the sales teams on the NinjaOne products suite
- Give external training for our partners e.g. show how our new features can be applied in the day to day usage of our partners
- Become an advocate for our brand and actively promote our product solutions to our partners
- Other duties as needed
What We're Looking For
- You have experience in technical sales of IT products
- Self-motivated and enjoy finding solutions for customers
- A quick learner and adaptable to new technologies and processes
- Professionally proficient in English
- Able to explain complex technical concepts in a simple manner to technical and non-technical folks ("Tell me like I am five")
- Hungry to learn and love to figure out the why behind the why
- A challenger to the status quo and bring in and exercise your own ideas
- Champion in giving and receiving feedback
- Curious, eager to learn and open to admitting mistakes #growthmindset
- Solution-orientated and self-aware
- Someone who strives to empower others
Nice to Have
- You have worked for an MSP or an internal IT helpdesk
- You gathered previous experience with RMM and/or Backup software
- Knowledge about APIs and Scripting
- Additional languages
Technical Stack
- RMM software
- Backup software
- APIs
- Scripting
Benefits & Compensation
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Work Mode
- Onsite
- Location: Berlin, Germany
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.