Responsibilities
- Lead technical discovery with mid-market and enterprise prospects to understand workflows, constraints, and success criteria
- Design end-to-end solutions spanning integrations, data flows, and system architecture
- Produce clear technical diagrams and solution documentation to align internal and external stakeholders
- Partner with Sales as the technical lead on complex deals
- Deliver tailored product demos that communicate Jump’s value to technical and non-technical audiences
- Address questions around architecture, security, data models, and integrations
- Own technical components of RFPs, RFIs, and security reviews
- Advise on and support integrations using APIs, webhooks, and third-party systems
- Collaborate with Engineering to validate feasibility, scope custom solutions, and unblock complex implementations
- Guide customers and partners on integration best practices
- Scope and lead proofs of concept (POCs) for strategic prospects
- Act as an escalation point for complex technical issues during onboarding and implementation
- Ensure smooth handoffs from Sales to Customer Success and Implementation
- Share structured customer feedback with Product and Engineering
- Influence the roadmap by identifying recurring customer needs and integration patterns
- Improve pre-sales tooling, demo environments, and technical documentation
Requirements
- 4–7 years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, or a similar customer-facing technical role
- Experience working with B2B SaaS products, ideally in a growth-stage startup
- Comfort supporting enterprise or strategic accounts with complex technical requirements
- Strong understanding of system architecture, APIs, and integrations
- Hands-on experience with REST APIs, webhooks, and third-party platforms
- Familiarity with data models, SQL, and how data moves across systems
- Working knowledge of at least one programming or scripting language (e.g., Python, JavaScript, Java, Go)
- Experience with cloud platforms (AWS, GCP, or similar)
- Exceptional communication skills- you can clearly explain technical concepts to any audience
- Consultative, customer-first approach with strong problem-solving instincts
- Comfortable navigating ambiguity and wearing multiple hats in a fast-growing environment
- Energized by building trusted relationships and helping customers succeed
Benefits
- Medical, dental, vision benefits
- 401k available
Work Arrangement
Hybrid
Additional Information
- Energized by building trusted relationships and helping customers succeed
