About the Role
This position involves working closely with sales and engineering teams to understand customer needs, develop technical responses, and deliver compelling product demonstrations that support solution adoption.
Responsibilities
- Engage with prospective clients to assess technical requirements
- Design solution architectures aligned with customer environments
- Deliver live product demonstrations tailored to client use cases
- Collaborate with sales teams during the pre-sales cycle
- Translate business challenges into technical implementations
- Configure and customize platform features for proof-of-concept deployments
- Respond to technical questions during procurement processes
- Document solution designs and integration approaches
- Support RFP and RFQ responses with accurate technical details
- Maintain up-to-date knowledge of platform capabilities
- Troubleshoot demonstration environments
- Coordinate with product teams to relay customer feedback
- Participate in customer workshops and technical deep dives
- Assist in post-sale handoff to implementation teams
- Stay current with cybersecurity and systems management trends
- Present at industry events and customer summits
- Develop reusable demonstration assets and scripts
- Ensure compliance with security and data handling standards
- Work across time zones to support global opportunities
- Track technical engagement progress in CRM systems
- Identify product gaps through client interactions
- Support training initiatives for partners and internal staff
- Evaluate third-party integrations for compatibility
- Contribute to technical documentation updates
- Maintain lab environments for testing and demos
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and office presence
Team
Collaborative engineering team focused on scalable technical solutions
Why This Role Matters
- This position bridges technical expertise and customer engagement, ensuring solutions meet real-world operational demands.
- Engineers in this role directly influence customer success and product direction through hands-on involvement.
What to Expect
- Frequent interaction with clients during evaluation phases
- Dynamic workload balancing presales support and technical development
- Regular collaboration with product and engineering teams
Available for qualified candidates
