About the Role
This role involves working closely with sales and product teams to understand client needs, translate requirements into technical solutions, and provide expert guidance throughout the sales and deployment process.
Responsibilities
- Collaborate with sales teams to understand customer objectives and technical requirements
- Design and present customized solution proposals based on client needs
- Deliver compelling product demonstrations and technical presentations
- Support pre-sales activities with in-depth system expertise
- Translate customer challenges into actionable technical implementations
- Assist in proof-of-concept development and validation
- Provide technical input during contract negotiations
- Work with implementation teams to ensure smooth handover
- Troubleshoot technical issues during deployment phases
- Maintain up-to-date knowledge of product capabilities and updates
- Gather customer feedback to inform product development
- Document solution designs and configuration details
- Ensure compliance with security and data standards
- Coordinate with global teams across time zones
- Support responses to requests for proposals and information
- Act as a technical liaison between clients and internal departments
- Participate in customer onboarding and training sessions
- Monitor emerging technologies relevant to platform offerings
- Contribute to internal knowledge base and best practices
- Assist in defining integration strategies with client systems
- Evaluate customer infrastructure for compatibility
- Help prioritize product features based on market demand
- Maintain accurate records in CRM systems
- Travel to client sites as needed for meetings or deployments
- Support post-sales technical inquiries and escalations
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid working model with regional travel required
Team
Part of a global solutions engineering team supporting APAC clients
About the Role
This position bridges technical expertise and client engagement, ensuring that proposed solutions align with both customer requirements and platform capabilities. The individual will play a key role in driving successful outcomes during the sales and implementation lifecycle.
What We Look For
We seek candidates who combine technical depth with strong interpersonal skills, capable of thriving in a collaborative, international environment. Success in this role requires precision, initiative, and the ability to adapt to diverse customer contexts.
Available for qualified candidates requiring work authorization
