The Solution Consultant serves as a pre-sales technical expert, driving revenue by defining the technical strategy and solution design across a cloud-based platform. This role partners with sales teams and customers to demonstrate platform functionality, address business challenges, and advance the sales cycle using technical expertise and industry understanding.
Responsibilities
- Act as a technical and domain specialist supporting client-facing sales teams
- Lead the technical strategy for accounts within a designated territory
- Conduct discovery workshops to identify customer challenges and deliver product demonstrations that align solutions to those needs
- Respond to technical and feature-related inquiries from customers, partners, and internal teams
- Gather and communicate customer feedback to product management to influence future enhancements and deliver greater value
- Collaborate with peers to share best practices and reusable resources, improving team effectiveness and consistency
- Maintain awareness of competitive landscape and market differentiators
- Participate in marketing events such as executive briefings, trade shows, and user groups
Requirements
- Experience applying or evaluating AI integration in workflows, decision-making, or problem-solving, including use of AI-powered tools or automation
- Minimum of three years in pre-sales solution consulting, sales engineering, or a similar role
- Strong familiarity with the ServiceNow platform or equivalent technical experience with cloud-based software solutions
- Proven ability to collaborate with product management, marketing, partners, and professional services teams
- Demonstrated capability in territory and pipeline management, working alongside sales teams to execute effectively
- Skilled in listening to customer needs and mapping appropriate technical solutions to business challenges
- Commitment to continuous learning and professional development
Nice to Have
- Certifications in Demo2Win, Inspire2Win, or Toastmasters are considered advantageous
Tech Stack
ServiceNow platform, Cloud software solutions, AI-powered tools, Workflow automation tools
Benefits
- Base salary ranging from $84,075 to $130,350
- Equity compensation, where applicable
- Variable or incentive pay based on performance
- Comprehensive health insurance plans
- Flexible spending accounts for healthcare and dependent care
- 401(k) retirement plan with company matching contributions
- Employee Stock Purchase Plan (ESPP)
- Matching donations program
- Flexible time off policy
- Family leave benefits
Compensation
Base pay of $84,075 - $130,350. Equity: Equity (when applicable). Includes variable/incentive compensation with an On Target Earnings (OTE) structure.
Work Arrangement
Hybrid — US — Work personas (flexible, remote, or office-required) are assigned based on role and location, with flexibility built into the distributed work model.
Team
Tight-knit team environment within the pre-sales core Solution Consultant group, reporting to the Leadership Team.
- Innovative
- Customer-focused
- Collaborative
- Humble
- Hungry
- Driven by a purpose to make the world work better for everyone
Additional Information
- Travel may be required as needed for customer engagements and events
- Work personas are determined by role and location, with flexibility based on job function
- Employer may verify distance between employee's primary residence and nearest office using third-party services
- Equal Opportunity Employer: considers all applicants regardless of race, color, creed, religion, sex, sexual orientation, national origin, nationality, ancestry, age, disability, gender identity, expression, marital status, veteran status, or other protected categories
- Accommodations are available for candidates who need support during the application process
- Employment is contingent upon obtaining required export control approvals for roles involving access to controlled technology
- Export control compliance includes adherence to U.S. Export Administration Regulations (EAR)
Not specified
