FormativGroup is looking for a Solution Architect, Salesforce - Service Cloud Voice, Contact Center to lead the solutioning and technical architecture of scalable enterprise-grade Salesforce implementations. In this role, you will collaborate with pre-sales and engagement teams to shape solution vision and support the development of strategic proposals.
What You'll Do
- Identify how a client’s architecture fits together and provide strategic and technical advice.
- Lead solution design discussions, validate feasibility, and partner with sales teams to craft technical proposals.
- Understand business and technical requirements and translate these into technical solutions.
- Analyze business processes, identify alternative solutions, assess feasibility, and recommend new approaches.
- Model processes, architecture, data structures, and information required to support client’s projects.
- Develop enterprise-grade information architecture and processes to realize the value of Salesforce technology.
- Ensure business strategy and technological direction are aligned.
- Take a collaborative role in developing and enforcing architecture and development libraries and whitepapers.
- Set standards for programming tools and techniques and advise on their application and compliance.
- Design integrations between Salesforce products and the clients’ architecture.
- Support project managers in all stages of the software development process.
- Assign work to technical consultants and monitor performance providing advice, guidance, and assistance.
- Provide oversight of the development and configuration of solutions and ensure quality delivery.
What We're Looking For
- Hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect.
- 8+ years in the Salesforce Ecosystem with a minimum of 2+ years of architecting within Salesforce and enterprise architecture experience.
- Extensive background in pre-sales solutioning and engagement architecture.
- Expert on multiple Salesforce Clouds product sets.
- Familiar with several areas of Salesforce and the Force.com Platform (e.g., Sales Cloud, Service Cloud, Force.com).
- Previous experience as a consultant or developer in the Salesforce Ecosystem and related technologies.
- Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers.
- Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.).
- Solid experience in HTML, CSS, and JavaScript.
- Experience working in an Agile project environment.
- Salesforce Certifications mandatory including Developer, Consultant and Architect.
- Strong communication skills with the ability to present complex concepts to technical and non-technical audiences.
- Candidates must reside in one of the following U.S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, and Washington DC.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa currently.
Technical Stack
- Salesforce Contact Center, Service Cloud Voice, Amazon Connect
- Salesforce Clouds, Force.com Platform, Sales Cloud, Service Cloud
- HTML, CSS, JavaScript
Benefits & Compensation
- Compensation: $150,000 - $180,000 USD
- Discretionary bonuses, commissions, or other incentive programs
- Comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off
Work Mode
This is a remote position. Candidates must be located within AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington DC.
FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
