Flatgigs is looking for a Solution Architect to lead presales, solution architecture, and project management for our Egypt office. In this role, you will drive customer success and technical excellence by delivering outstanding projects focused on the Atlassian ecosystem.

What You'll Do

Collaborate with sales to identify customer needs and propose Atlassian-focused solutions.
Conduct product demonstrations, proofs of concept, and workshops for clients.
Prepare and deliver RFPs, RFIs, and technical proposals.
Design scalable, secure, and efficient solutions using Atlassian tools for cloud and data center.
Guide solution design, architecture, implementation, automations, and integrations across the Atlassian platform.
Work with internal customers to identify Atlassian needs and promote best practices.
Oversee and scale the Atlassian ecosystem to ensure best-in-class services.
Implement Jira, Confluence, Jira Service Management, and related products as complete solutions.
Provide on-site or remote customer support with high quality of service.
Collect functional and technical requirements and write technical specifications.
Handle escalations and resolve Atlassian-related issues during service delivery.
Identify and mitigate potential risks in service delivery and project execution.
Develop and maintain strong client relationships as the primary point of contact.
Manage the implementation of Atlassian solutions, ensuring delivery on time, within scope, and budget.
Communicate project progress, challenges, and solutions to clients and stakeholders.
Drive collaboration among cross-functional teams for seamless project delivery.

What We're Looking For

5+ years of Jira administration experience within a large enterprise environment.
Understanding of Atlassian products and their enterprise applications.
Knowledge in cloud platforms (e.g., AWS, Azure) and integrating Atlassian tools into cloud environments.
Experience in REST APIs and Web Services.
Conceptual and practical understanding of ITIL and CI/CD.
Know-how in Active Directory, Linux, Web App, and DB Servers.
Ability to communicate, written and verbal, with technical and non-technical teams.
Customer oriented with a good understanding of milestones, deliverables, and SLAs.
Strong problem-solving and interpersonal skills, with ability to work independently and in a team.
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.