Remote Remote (City) Employment $150,000 - $170,000

Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Solution Architect (Remote)

About the Role

Role details below.

Responsibilities

  • Design end-to-end technical solutions that meet business requirements, ensuring scalability, reliability, and security across the entire application landscape.
  • Lead the architectural strategy for integrating key business applications, including Salesforce (CRM), Netsuite (ERP), Workday (HCM/Finance), and leveraging Mulesoft for enterprise-level integration and API management.
  • Architect and govern the strategic implementation and integration of AI/ML capabilities within core SaaS platforms (e.g., Salesforce Einstein, Workday AI), ensuring data readiness, governance, and ethical application of models for predictive analytics and automation.
  • Create and maintain comprehensive technical documentation, including architecture diagrams, data flow maps, integration specifications, and solution blueprints.
  • Partner effectively with Product Managers, Delivery teams, and Business Stakeholders to translate strategic initiatives into concrete, actionable technical designs.
  • Research and evaluate new technologies and tools to enhance the existing architecture and drive innovation across the organization.
  • Participate in security reviews and compliance audits related to system architecture and data flow.
  • Mentor junior technical staff on architectural best practices and system complexities.

Compensation

$150,000 - $170,000

Work Arrangement

Remote (City/Region)

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About company
Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil)
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
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Posted 3 hours ago