The Solution Architect plays a key role in shaping how clients use Braze and connected technologies to power personalized engagement strategies. You'll work closely with delivery teams and clients to translate business objectives into functional, future-ready technical designs. Your expertise ensures solutions are seamlessly integrated within existing marketing technology ecosystems.
Key Responsibilities
- Partner with delivery and strategy teams to assess technical needs, define integration pathways, and ensure smooth data exchange across platforms
- Create detailed functional specifications that map Braze capabilities to client goals, including workflows, user paths, and business logic
- Design and implement end-to-end architectures that align with client requirements and scale with evolving needs
- Structure and manage data models, including user attributes and behavioral events, to support targeted engagement
- Use Braze segmentation tools to define audience groups based on behavior, lifecycle stage, and preferences
- Build automated, multi-channel customer journeys using Braze Canvas, incorporating triggers and conditional logic based on real-time activity
- Document integration points, data flows, and system dependencies to support long-term maintainability
- Share insights and solution patterns with fellow architects through direct collaboration and team forums
- Maintain up-to-date Braze certifications, including the Digital Strategist credential, and stay current with platform advancements
- Occasionally travel to client locations for strategic planning sessions, up to 20% of the time
- Meet quarterly billable hour targets while managing multiple client engagements
Qualifications
- Minimum of 5 years in marketing technology with hands-on technical implementation experience
- Holding or quickly obtaining at least three Braze certifications, including Braze Marketer and Digital Strategist
- Familiarity with Liquid, APIs, SDKs, data modeling, and data ingestion methods
- Proven ability to design, document, and explain custom technical solutions
- Strong organizational, prioritization, and time management skills
- Ability to lead client discussions with clarity and confidence, setting clear expectations
- Adaptability to new tools and technologies, with a curiosity-driven mindset
- Authorization to work in the United States or Canada without sponsorship
Work Environment
This is a hybrid role based in Indianapolis, Indiana, with required in-person onboarding at company headquarters. The position involves up to 20% travel to client sites. Team collaboration is central, with an emphasis on responsiveness, continuous learning, and client focus.
Benefits
- Flexible paid time off
- Monthly technology stipend
- Paid parental leave
- Medical, dental, vision, and life insurance
- 401k plan with company match
- Free mental wellness resources
- In-person onboarding experience
