SAP Software Solutions is seeking a Solution Advisor Expert for our Business Applications and Technology division. In this role, you will serve as the recognized subject-matter authority for SAP Customer Experience (CX) solutions, shaping customer strategy and influencing executive decision-makers across the full lifecycle of large, complex, and strategic opportunities.
What You'll Do
- Act as the lead CX solution expert for strategic and complex opportunities, supporting new sales, renewals, and expansion across key accounts.
- Drive CX vision, value articulation, and roadmap alignment for customers, positioning SAP as a long-term strategic partner.
- Design and deliver high-impact, tailored solution demonstrations and value-driven presentations that connect SAP CX capabilities to customer business outcomes.
- Partner with Account Executives and Customer Advocates to shape account strategy, identify whitespace, and prioritize investment opportunities.
- Lead executive-level engagements, workshops, and CX strategy sessions with customer stakeholders.
- Qualify opportunities by assessing customer maturity, business drivers, competitive landscape, and solution fit.
- Act as a thought leader within the account team, influencing deal strategy, messaging, and competitive differentiation.
- Collaborate with peers to define overall CX narratives, industry-specific value propositions, and competitive positioning.
- Lead strategic deal governance, including rigorous dry runs, risk assessment, and value validation for high-priority opportunities.
- Ensure effective handover to implementation partners and SAP Services teams, maintaining continuity of vision and customer outcomes.
- Stay engaged post-sale to reinforce value realization, adoption, and expansion, supporting renewals and long-term customer success.
- Leverage and contribute to digital assets (demos, use cases, best practices, storytelling content) to scale impact across the organization.
What We're Looking For
- Extensive experience in large enterprise software or IT organizations, with a strong focus on Customer Experience solutions.
- Deep SAP CX portfolio expertise and typically 5–8+ years of relevant experience in CX, CRM, or related Lines of Business.
- Proven ability to operate as a trusted advisor to senior customer stakeholders, including C-level and business leaders.
- Strong understanding of cloud-based architectures, SaaS and PaaS delivery models, and enterprise integration landscapes.
- Recognized internally as a CX domain expert, with a consistent track record of success in complex, high-value deals.
- Ability to translate customer business goals, industry challenges, and KPIs into compelling CX solution strategies.
- Excellence in storytelling, value-based selling, and executive communication.
- Strategic mindset with the ability to balance short-term deal execution and long-term customer transformation.
- High degree of autonomy, ownership, and accountability, combined with a collaborative, team-first approach.
- Passion, credibility, and energy in all customer and internal interactions.
Team & Environment
You will partner closely with SAP Account Teams to shape account strategies, identify growth opportunities, and drive customer success across the entire lifecycle.
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
