Motorola Solutions is hiring a Software Upgrade Operations Field Engineer to ensure our Call Handling customer base stays current. You will play a key role in keeping public safety systems reliable by remotely scheduling and executing software upgrades, collaborating with R&D to refine processes, and providing critical support.
What You'll Do
- Develop, design, evaluate, and/or modify systems consistent with customer and regulatory requirements.
- Support system architecture and ensure its integrity.
- Handle software configuration to ensure compatibility across various customer configurations.
- Work with customers to schedule and execute software upgrades remotely.
- Collaborate with R&D to develop and execute upgrade processes for all Call Handling products.
- Report process and product issues discovered in the field.
- Assist other levels of support with investigations and resolutions.
- Thoroughly document all issues and provide management escalations (internal and external).
- Write, review, and follow technical documentation including whitepapers, methods of procedures (MOP’s), alerts, and bulletins for publication to customers.
- Work with all levels of management, vendors, and other internal and external groups and customers.
What We're Looking For
- High School diploma, Bachelor's degree in IT, or Engineering required.
- 4 years of experience working in an IT, or Engineering environment.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Strong understanding, working knowledge, & previous experience with Red Hat Linux, Virtualization, HP Servers, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support.
- Strong written and oral communication skills.
- Strong teamwork, interpersonal communication, and problem-solving skills.
- Capable of working in a fast-paced & dynamic environment.
- Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management.
- Ability to represent Motorola professionally on conference calls with Customers, from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO’s).
- Ability to thoroughly document all issues & provide Management escalations (internal & external).
- Ability to write, review, and follow technical documentation.
- Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels.
Technical Stack
- Red Hat Linux
- Virtualization
- HP Servers
- Analog and Digital Telephony
- Networking
Benefits & Compensation
- Salary range: $85,000-$95,000 USD
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This is a fully remote position open to candidates located within the United States.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
