The Software Support Engineer will provide technical support and expertise to ensure customer success in the post-sales lifecycle, focusing on training, professional services, issue resolution, and customer retention. This role is part of Gevernova, a company committed to electrifying and decarbonizing the world through impactful technology solutions.
What You'll Do
- Troubleshoot and resolve complex technical issues across GE Digital solutions, ensuring seamless performance of cloud and on-premise systems, connectivity, data flow, and integration with enterprise platforms.
- Support customers by diagnosing configuration, UI, communication, and software performance challenges, delivering clear technical guidance and building trusted relationships.
- Apply broad technical knowledge and established procedures to provide effective solutions while escalating appropriately and collaborating with senior team members when needed.
- Contribute to reliable 24/7 customer support by participating in on-call rotations and providing timely, high-quality technical assistance.
- Work closely with cross-functional teams to share insights, exchange technical information, and drive continuous improvement in customer experience.
- Strengthen team effectiveness by understanding how your work contributes to shared goals and proactively supporting colleagues in issue resolution.
- Deliver hands-on support on-site in Nydalen, Oslo, ensuring responsive, high-impact technical assistance where it matters most.
What We're Looking For
- A background in Digital Customer Support Engineering with knowledge equivalent to a bachelor's degree or similar practical experience.
- Experience working with EMS systems and confidence troubleshooting software, connectivity, and customer-side issues.
- Strong communication skills with the ability to clearly document, plan, and execute support activities.
Nice to Have
- Familiarity with modern development and deployment technologies such as Docker, Jenkins, GitHub, Kubernetes, or Oracle.
- Hands-on experience with e-terra or a willingness to rapidly learn and master GE-specific tools and platforms.
Technical Stack
- Docker
- Jenkins
- GitHub
- Kubernetes
- Oracle
- e-terra
Benefits & Compensation
- Opportunities to move across teams and functions for career evolution.
- Focus on sustainability as a core value in all work.
- Fair pay and performance-based rewards.
- Wellbeing programs for employees and their families.
- Continuous development and strong connections for career growth.
- Support from people leaders and trusted mentors.
- Healthy work-life balance.
- Inclusion & Diversity initiatives fostering a community of belonging.
Work Mode
This is an onsite position located in Nydalen, Oslo, Norway. On-site presence is required. On-call rotations contribute to 24/7 support coverage.
As an equal opportunity and affirmative action employer, GE Vernova is committed to support disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike.
