We are looking for a Technical Support Engineer to provide hands-on assistance to installers and end customers through phone and email channels. In this role, you will diagnose technical problems, guide users through solutions, and ensure inquiries are logged and followed up systematically using CRM software.
Key Responsibilities
- Deliver timely and accurate technical support for product commissioning, operation, and fault resolution
- Create and manage support cases to track customer issues from start to resolution
- Respond to technical questions about inverters, battery systems, and related components
- Work closely with service, sales, and repair teams to ensure seamless case handling
- Contribute to the creation and maintenance of technical guides and setup documentation
- Support improvements to internal support workflows and knowledge sharing practices
- Collaborate with international support teams to align on best practices and issue resolution
- Represent the support function at trade shows and industry events as needed
Qualifications
Applicants should hold a recognized qualification in electronic engineering or a related field within renewable energy. Fluency in Estonian is mandatory, and strong English skills are preferred. Experience in solar power or electrical systems is beneficial, particularly with inverter and battery technologies.
We value problem-solving ability, clear communication, and the capacity to work independently while engaging effectively with cross-functional teams. Prior experience in technical support, especially within a customer-facing or industrial environment, is a strong advantage.
