About the Role
The Implementation Specialist plays a critical role in driving successful client onboarding by overseeing project execution and supporting the company's growth through effective deployment of software solutions.
Responsibilities
- Conduct post-sale meetings with clients to showcase software capabilities and functionalities.
- Perform system setup and configuration tasks as directed by leadership.
- Lead standard implementation processes for clients in smaller markets.
- Apply broad expertise across the organization's software offerings.
- Follow established team protocols and keep official records updated.
- Tailor software components such as Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe, and SchoolPass based on client needs.
- Send follow-up emails summarizing calls, including resources and key details.
- Keep Salesforce records accurate with correct data entry, Chatter updates, and document uploads.
- Lead product configuration calls via Microsoft Teams to ensure client understanding of system features.
- Complete additional assignments such as CRG Maps setup, data imports, GeoFencing, and Drill Backdating.
- Oversee client projects to ensure full deployment of Visitor Management, Kiosk, and Premium Volunteer modules.
- Complete other related duties as required.
Benefits
- Remote-first work model
- Flexible paid time off policy
- Paid leave for new parents
- Eleven paid holidays annually
- Adaptable work environment
- Affordable medical, dental, and vision plans; medical fully covered for employees
- Employer contribution to 401(k) plan
- Company-provided life insurance, short-term and long-term disability coverage
- Pet insurance benefit
Work Arrangement
Remote-first
About Us!
Founded in 2002 with a mission to protect every child, every school, every day, the company now serves 60,000 schools across 55 countries. It provides SaaS and mobile tools, along with training and consultation, covering all stages of school safety—from crisis prevention and preparedness to emergency response and recovery. Its integrated solutions support safety and wellbeing in areas including emergency management, campus movement, student wellbeing, and safety training compliance.
What's in it for you?
Join a leader in school safety software and become part of an organization where innovation and customer input shape product development to protect students. Collaborate with skilled, diverse teams and benefit from strong mentorship and leadership that support career growth. Access a comprehensive benefits package featuring a remote-first culture, flexible PTO, paid parental leave, 11 paid holidays, workplace flexibility, fully covered employee medical, 401(k) matching, company-paid life and disability insurance, and pet insurance.
Other
Ability to travel is required.
