Responsibilities
- Own end-to-end customer implementations – lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome.
- Drive enterprise-level rollouts – work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution.
- Be the technical authority on Micad Pro – develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals.
- Lead strategic Success Planning – hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes — you are helping customers unlock real value.
- Act as a bridge between customer and product – work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how we build and improve the platform.
Requirements
- Proven implementation track record – you have successfully delivered software implementation or solutions delivery projects — ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it.
- Strong technical aptitude and intellectual curiosity – you get to grips with complex platforms fast, troubleshoot independently, and train end-users with confidence. You do not wait for someone else to figure it out.
- Strategic thinking, not just execution – you understand the customer's broader goals and connect your work to their business outcomes. You ask why, not just how.
- Ownership mindset – you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so.
- Exceptional communication skills – you can translate technical complexity into plain language, build trust with senior stakeholders, and represent Micad credibly at every level of a customer organisation.
- Organised, detail-oriented, and proactive – you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on.
- Comfortable with key tools – HubSpot, Vitally, Jira, or similar. You are data-driven and confident reporting on progress with clarity.
Nice to Have
- Hungry to grow – you are ambitious. You want to be the best at what you do and you are actively looking to develop into a senior role. This is not a holding position for you — it is a launchpad.
Work Arrangement
Hybrid
Additional Information
- regular travel across the UK for on-site customers visits.
