Miratech is looking for a Software Engineer specializing in Python and AI Automation to support the modernization of AI-powered Contact Centers. In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting to directly impact customer journeys with scalable solutions.

What You'll Do

Automate existing contact center routing systems using AI agent technologies.
Design and implement cloud-native automation solutions using Python and LLMs.
Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions.
Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements.
Create and maintain technical documentation to ensure continuity and clarity.
Provide timely updates to team leads and stakeholders on project progress.

What We're Looking For

4+ years of hands-on experience with Python and a strong understanding of data structures and algorithms.
Experience working with LLMs and AI agents (e.g., prompt engineering, API integration, architecture).
Over 3 years of hands-on experience with AWS, including compute, storage, and serverless services (like DynamoDB, Lambda, S3).
Good hands-on experience with UI using React.
Solid experience in automation scripting.
Strong understanding of SDLC and CI/CD best practices.
Excellent communication skills with the ability to collaborate effectively in a team environment.
Self-starter with strong analytical and problem-solving skills.

Nice to Have

Experience with Node.js or Java.
Experience with AWS Bedrock.
Contact Center knowledge (Genesys Engage, Amazon Connect).

Technical Stack

Python, LLMs, AWS, Azure, React, DynamoDB, Lambda, S3, Node.js, Java, AWS Bedrock

Benefits & Compensation

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Work Mode

This is a global remote position.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.