Responsibilities
- Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications.
- Write clean, modular, and maintainable code using best practices along with unit & integration tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Ensure that features are shipped on time and with the highest quality.
- Participate in a rotating team on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience.
- Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.
- Partner closely with Product, Growth, and cross-functional stakeholders to build and optimize monetization, signup, onboarding, activation, and expansion experiences across Dialpad products.
- Develop experimentation and feature-flagging capabilities that enable rapid iteration, A/B testing, and data-driven product decisions.
- Build scalable platform capabilities that empower other teams to launch and iterate on growth initiatives efficiently and safely.
- Design and implement solutions that improve conversion, customer adoption, retention, and operational efficiency while maintaining high reliability and performance.
- Leverage AI-powered tools and workflows to accelerate development, improve operational insights, and enhance customer-facing experiences.
- Mentor junior engineers and help them grow their skills and expertise.
Requirements
- Strong experience with Python, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures.
- Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures.
- Proficiency with both SQL and NoSQL databases.
- Experience with building reusable and modular components for both frontend and backend.
- Experience with RESTful APIs and GraphQL schemas.
- Bachelor's degree in Computer Science or equivalent practical experience.
- Proven ability to design, build, launch, and maintain at least two large-scale production systems.
- Experience with Agile development methodologies.
- Experience leveraging modern AI-powered developer tools and workflows (e.g., LLM-assisted development, code generation, debugging, and productivity tooling) to improve engineering efficiency and software quality.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
Nice to Have
- Familiarity with integrating AI/LLM-based capabilities into applications, including prompt-driven workflows, AI-assisted user experiences, or third-party AI platform integrations, is a plus.
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
- Cutting-edge AI tools
- Robust training program
- Inclusive offices designed for collaboration
- Recognized as a Great Place to Work
Work Arrangement
On-site — Vancouver, Canada
Team
Structure: cross-functional teams including Product, Growth, and engineering partners. Reports to: Engineering Manager
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Why Join Dialpad
Work at the center of the AI transformation in business communications. Build and ship agentic AI products that are redefining how companies operate. Join a team where AI amplifies every employee’s impact. Competitive salary, comprehensive benefits, and real opportunities for growth. We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Additional Information
- We believe in investing in our people.
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
- Dialpad is an equal-opportunity employer.
- We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
