Motorola Solutions is looking for a Software Customer Success Manager to serve as a strategic partner to U.S. Federal Government Public Safety clients. You will ensure these agencies realize the full value of the APX NEXT and APX N-Line software portfolio, bridging the gap between complex software solutions and mission-critical outcomes.
What You'll Do
- Act as the primary advocate for Federal agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success.
- Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention, and referenceability.
- Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
- Manage a regional book of business with a focus on annual recurring revenue, account expansion, and identifying process improvements.
- Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.
What We're Looking For
- 7+ years of experience in customer advocacy, project management, or public safety.
- 2+ years managing enterprise-level accounts.
- High School diploma, Technical Certificate, Bachelor's degree, or 5+ years of experience in Customer Advocacy, Sales, Engineering, Public Safety, or Project Management.
- Legal authorization to work in the U.S. indefinitely.
- Must be able to obtain a background clearance as required by government customers.
- Ability to travel 35% or more.
Team & Environment
This role is part of the Motorola Solutions Customer Success Team.
Benefits & Compensation
- Compensation: $90,000-$100,000
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This is a remote position.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
