At Dentsu, we are looking for a Social Media Content Specialist to manage and create content for our clients’ social media communities. This remote role requires a unique combination of creative writing, community management, and a flexible schedule to support clients across various time zones.

What You'll Do

Review, monitor, moderate, and respond to comments on clients’ social channels (Facebook, Instagram, etc.) using their unique brand voice.
Craft creative written content to encourage participation and increase engagement across clients’ social channels.
Provide clients’ audience with an excellent experience through social media interactions.
Escalate issues, observations, opportunities, and insights through the relevant internal channels.
Apply a deep understanding of each client’s social media strategy, tone-of-voice, and brand guidelines in all communications.
Ensure community safety policies and brand guidelines are followed by all members.

What We're Looking For

Native fluency in British English.
Exceptional written communication skills (spelling, grammar, syntax) in British English.
Current residency in the USA.
Open and flexible availability to work a combination of eight-hour shifts (days, evenings, overnights) throughout the week and on weekends.
Professional experience moderating and engaging across all major social media platforms.
Experience writing, editing, and creating engaging social media content using an established brand voice and guidelines.
The ability to tailor your written tone and voice to match different client requirements.
Exceptional customer service skills.
Knowledge, experience, and a genuine interest in the content being moderated across multiple industries.
Reliable high-speed internet with no data restrictions.
An active Facebook account.

Nice to Have

Native fluency (C2 proficiency) in additional languages beyond British English.

Work Mode

This is a fully remote position. You must be based in and authorized to work in the United States.

Our culture is built on a foundation of collaboration, responsibility, and trust. We support a progressive culture where you can feel at home, enjoy equal opportunities, and grow with us. We champion meaningful progress and strive to be a force for good—for our people, our clients, the industry, and our society. We embed diversity in our mindset, our solutions, and our teams to empower an inclusive, equitable, and culturally fluent environment.

Dentsu is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable law.