OLIVER Agency is hiring a Social Media & Community Manager to shape and animate the daily presence of a leading global brand. You will be the driving force behind Dove's social media channels, ensuring the brand shows up consistently and authentically across platforms.
What You'll Do
- Oversee content planning, publishing, and calendar management, ensuring platform-optimized posts with accessibility features like subtitles and alt-text.
- Manage daily community engagement, including monitoring conversations, responding to comments and messages, and crafting proactive and reactive posts.
- Track and analyze performance metrics like reach, engagement, saves, shares, and audience growth to generate regular reports and actionable insights.
- Collaborate closely with the creative team, designers, creators, and brand partners by providing clear briefings and supporting campaign planning.
- Develop platform expertise by tracking updates, suggesting new content formats, and implementing best practices for organic reach.
What We're Looking For
- 3–5 years of hands-on social media management experience, ideally within consumer brands, beauty, personal care, or FMCG.
- Fluent German at a C2 level and professional proficiency in English.
- Secure knowledge of key platforms (TikTok, Instagram, YouTube), including their content formats, algorithms, and publishing workflows.
- Strong copywriting skills and proven experience in active community management.
- Familiarity with social media management tools like Sprinklr, Hootsuite, or Sprout and native platform analytics.
- Excellent organizational skills, attention to detail, and the ability to multitask effectively.
- A genuine interest in social culture, digital trends, and the beauty industry.
- A proactive, team-oriented, and results-focused working style.
- Basic knowledge of Gen-AI tools (like ChatGPT, Claude, Copy.ai) to support text generation, ideation, and reporting without losing human nuance.
- Strong self-organization and initiative, with the ability to integrate AI meaningfully into your workflow.
Nice to Have
- Previous experience working with Dove, Unilever, an in-house agency, or a social media specialist studio.
- Editorial experience, influencer workflow knowledge, social listening skills, or accessibility expertise.
- Understanding of paid social media and how it interacts with organic content strategies.
Technical Stack
- Social Tools: Sprinklr, Hootsuite, Sprout
- AI Tools: ChatGPT, Claude, Copy.ai
Team & Environment
You will coordinate daily with the creative team, external creators, designers, and the core brand team. Our culture is built on ambition, imagination, and being inspirational while staying results-focused, always learning, and actively pro-inclusive.
Work Mode
This is a hybrid position based in Hamburg, Germany.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive environment where all employees can reach their full potential. We consider all applicants without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other protected characteristic.
