Tangelo is looking for a Mandarin or Cantonese-speaking Social Care Navigator to join our team. You will support members in New York who are facing social, behavioral, or environmental challenges that impact their health. Your role will be to use Motivational Interviewing to help members set personal goals, navigate community resources, and build confidence in their care journey.
What You'll Do
- Use motivational interviewing to build trust and empower members to take steps toward their health, housing, nutrition, and personal goals.
- Conduct structured outreach to members via phone, text, or video to understand their needs and provide personalized support.
- Identify and refer members to appropriate local resources, services, and programs (e.g., food assistance, housing support, transportation, behavioral health).
- Collaborate with internal teams (e.g., Dietitians, Member Support, Clinical Partners) to ensure warm handoffs and continuity of care.
- Document member interactions and care plans accurately using internal systems.
- Follow up with members consistently to check on progress, troubleshoot barriers, and celebrate small wins.
- Provide care that is trauma-informed, culturally responsive, and rooted in empathy and respect.
What We're Looking For
- 2+ years of experience in Care Navigation, Social Work, Health Coaching, Behavioral Health, or a related support role.
- Fluency in Mandarin or Cantonese.
- Skilled in Motivational Interviewing or similar approaches.
- Familiar with systems like Medicaid, SNAP, public housing, or behavioral health services.
- Experience working with low-income individuals, or people with chronic conditions.
- Comfortable working remotely and using digital tools (e.g., CRM, EHR) to stay organized and document work.
Nice to Have
- Community Health Worker certification.
- Experience with NYC/NY-specific systems (like Medicaid, SNAP, housing).
Technical Stack
- CRM
- EHR
Team & Environment
You will collaborate with internal teams like Dietitians, Member Support, and Clinical Partners to ensure coordinated care.
Benefits & Compensation
- Company provided MacBook for all employees.
Work Mode
This is a fully remote position.
Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.
