Wing Assistant is hiring a SME Coach

About the Role We’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics. Key Responsibilities - Act as the subject-matter expert for coaching frameworks, methodologies, and best practices within Wing. - Partner with supervisors and managers in the bottom performance quartile, providing individualized coaching, shadowing, and skill reinforcement. - Conduct triads and live coaching observations, delivering constructive feedback and documenting behavioral improvements. - Ensure consistent execution of the PETI model across all coaching and performance management sessions. - Collaborate with Quality, Training, and Operations leadership to identify recurring supervisor performance gaps and design targeted interventions. - Review and analyze coaching logs, QA reports, and performance data to identify improvement opportunities and track progress. - Facilitate train-the-trainer sessions or calibration workshops to elevate coaching standards across teams. - Serve as a mentor and resource for coaches, QA specialists, and L&D facilitators seeking to enhance their own coaching capabilities. - Provide weekly and monthly reports summarizing impact, key observations, and actionable insights. Qualifications - Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development. - Demonstrated expertise in coaching frameworks, performance management, and adult learning principles. - Proven success working with underperforming teams or supervisors to drive measurable improvement. - Excellent communication, facilitation, and feedback delivery skills. - Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights. - Deep familiarity with Wing’s PETI model or similar structured coaching methodologies. - Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors. Preferred Skills - Certification in coaching, leadership development, or performance consulting. - Experience in BPO, managed services, or remote workforce enablement. - Background in designing and evaluating leadership development or coaching curricula. - Ability to conduct triad observations, calibration sessions, and PETI model audits. Department: Learning & Development / Quality Work Setup: Remote / Hybrid Compensation: PHP 70,000–90,000/month (based on experience and performance)