Responsibilities
- Oversee a portfolio of SME accounts globally, ensuring smooth renewals, client satisfaction, and timely engagement.
- Provide continuous support to clients throughout the year, identifying opportunities to improve their experience and ensure successful renewals, with a focus on maintaining strong relationships.
- Drive year-over-year revenue growth through consistent renewal success and securing growth opportunities within your accounts.
- Manage a high-volume sales pipeline, maintaining consistent communication through calls and emails to ensure timely renewals and proactive engagement.
- Proactively identify opportunities for product and user expansion, securing incremental revenue and maximizing account value.
- Lead pricing discussions and renewal negotiations to retain accounts, maximizing value while meeting revenue targets.
- Qualify inbound and internally generated leads within defined SLAs, assessing customer use case, need, budget, and buying authority to ensure a high-quality pipeline and accurate CRM management.
- Engage leads quickly and progress opportunities through a structured, efficient sales process, ensuring timely follow-up, clear discovery, and effective pipeline progression.
- Conduct consultative discovery to understand customer workflows and needs, positioning the most relevant Fastmarkets products and solutions aligned to the customer’s use case.
- Ensure customers are priced correctly according to scope, usage, and commercial guidelines, maintaining revenue integrity while clearly communicating value.
- Convert qualified leads into first-year customers, managing early-stage engagement through to proposal, negotiation, closed won, onboarding and adoption.
- Maintain ongoing communication with early-stage or longer-term prospects to build relationships and develop future opportunities.
Requirements
- Minimum of 2 years in customer-facing roles
- Excellent English proficiency (written and verbal)
- Strong communication and negotiation skills
- Ability to thrive in a fast-paced, high-volume environment
- Team-oriented mindset with a focus on collaboration
