BILL is looking for an SMB Account Manager to help our mid-market customers unlock the full value of our spend and expense platform. You’ll own a book of our largest accounts, building trusted relationships to drive adoption and translate their workflows into tangible results.

What You'll Do

Own a portfolio of key SMB and mid‑market accounts; retain and expand revenue through strategic account planning and consistent execution.
Drive customer activation and ongoing enablement by managing onboarding, training, and adoption programs that deliver time‑to‑value quickly.
Build executive‑level relationships with finance and accounting leaders; uncover business goals and map BILL solutions to their workflows and processes.
Identify and close expansion opportunities across additional departments, subsidiaries, and use cases; manage a qualified pipeline end‑to‑end.
Anticipate and resolve product usability roadblocks; collaborate cross‑functionally to advocate for customer needs and accelerate outcomes.
Maintain deep fluency in BILL’s products, expense reporting, and accounting practices to consult credibly and guide best‑practice usage.
Leverage effective time and territory management to maximize impact; conduct on‑site business reviews as needed (travel up to 30%).
Document activities, pipeline, and forecasts in Salesforce with rigor and accuracy.

What We're Looking For

2+ years in a quota‑carrying account management or sales role with a track record of retention and expansion.
Proven consultative skills—listening deeply, earning trust, and guiding customers to decisions that drive adoption and value.
Excellent written and verbal communication, including presenting to finance and accounting stakeholders.
Working knowledge of financial statements (e.g., income statement, balance sheet) and how they inform business decisions.
Familiarity with leading accounting or ERP systems (e.g., QuickBooks, NetSuite) and how they connect to spend/expense workflows.

Nice to Have

Experience in SaaS sales, post‑sales or customer success within fintech, payments, or expense management.
Background partnering directly with finance/accounting teams or prior experience in a finance/accounting function.

Technical Stack

Salesforce
QuickBooks
NetSuite

Team & Environment

This role is part of our post‑sales organization focused on activation and expansion.

Benefits & Compensation

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
San Jose, CA: $100,000-$120,000 USD OTE; Draper, UT: $85,000-$102,000 USD OTE + equity eligibility

Work Mode

This is a hybrid position based in San Jose, CA or Draper, UT, with remote-eligible options.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.