Zendesk is hiring an SMB Account Executive to drive revenue growth in the Greater China Region. In this role, you will be responsible for acquiring new customers and expanding existing accounts by hunting new opportunities, building strong relationships, and introducing Zendesk's solutions. You'll join a company whose mission is to power exceptional service for every person on the planet.
What You'll Do
- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
- Manage and nurture customer relationships ensuring high satisfaction and retention levels.
- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.
- Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives.
- Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed weekly and monthly activity and pipeline KPIs.
What We're Looking For
- BA/BS degree or equivalent experience.
- At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Experience in managing and expanding customer relationships at various levels.
- Bilingual skills in English and Mandarin are essential.
- Strong presentation, negotiation, and deal closing skills.
- Strong account research, prospecting, and customer outreach skills.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Knowledge of industry trends and the ability to build relationships with key decision makers.
- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
- Experience creating and leveraging territory plans.
- Familiarity with key Sales tools such as Salesforce and Clari.
Nice to Have
- Cantonese proficiency is an added advantage.
Technical Stack
- Salesforce
- Clari
Work Mode
This role operates on a hybrid work model and is based in the Greater China Region.
Zendesk is an equal opportunity employer, an AA/EEO/Veterans/Disabled employer, and provides reasonable accommodations for applicants with disabilities.
