Join Zendesk as an SMB Account Executive to drive revenue growth by acquiring new SMB customers using AI-powered strategies. You will build trusted relationships, lead complex sales cycles, and leverage AI insights to deliver tailored solutions that create exceptional customer experiences.
What You'll Do
- Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion.
- Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools.
- Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer.
- Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights.
- Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact.
- Tracking and communicating realized outcomes to foster loyalty and drive upsell opportunities.
- Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions.
- Identify and pursue opportunities to cross-sell and up-sell new products and services, maximizing account revenue and profitability by understanding adoption history and customer needs.
- Consistently anticipate AI market trends and competitor moves, leveraging this intelligence to sharpen deal strategies and influence Zendesk’s go-to-market approach.
- Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce, providing weekly, monthly, and quarterly forecasts while meeting or exceeding revenue targets and activity KPIs.
- Collaborate with Marketing, Business Development, and other internal teams to optimize sales campaigns and execution, ensuring seamless and tech-enabled customer engagement.
- Champion the customer voice and act as a Zendesk AI thought leader. Staying relentlessly curious about new trends and raising organizational standards for AI-powered sales excellence.
- Demonstrate an understanding of local market dynamics and customer behaviors relevant to your assigned territory or region.
- Manage sales pipeline rigorously, employing qualification frameworks and consistent forecasting to maximize deal velocity and accuracy.
- Handle renewal processes and collaborate cross-functionally to ensure seamless customer onboarding and account expansion.
- Collaborate effectively with internal teams including marketing, customer success, and product specialists to amplify sales impact.
What We're Looking For
- At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets.
- Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment.
- Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations.
- Demonstrated success in account research, prospecting, customer outreach, and closing deals using AI-assisted and traditional methods.
- Excellent organizational skills with the ability to manage a high volume of opportunities, multiple priorities, and detailed forecasting through Salesforce or similar CRM tools.
- Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth. Especially, regarding AI and automation trends.
- Outstanding communication, presentation, and negotiation abilities.
- Experience creating and executing territory/account plans and leveraging key sales tools such as Salesforce, Outreach, and Clari.
- BA/BS degree or equivalent experience.
- Willingness to travel as needed.
Technical Stack
- Salesforce
- Outreach
- Clari
- AI tools
- CRM tools
Benefits & Compensation
- Competitive pay
- Benefits
- Appealing offices
- Snacks
- Flexible hours
- Remote work
- Dynamic parental leave plans
- Opportunities to invest thousands of hours with local community groups through the Social Impact team
- Investment in diversity and inclusion
- Hybrid work model with rich onsite experience and remote flexibility
Compensation includes competitive pay. Equity and other compensation components are not specified.
Work Mode
Hybrid role based in Mexico City (CDMX) or Mexico State (Estado de Mexico). Part of the week onsite, part remote; specific schedule determined by hiring manager.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
