Responsibilities
- Work with business owners to identify all City requirements for operating or opening a business, understand specific issues or concerns impacting the client, and provide guidance, information or steps towards resolution.
- Explain the sequence of activities businesses should follow to meet regulatory requirements.
- Assist with guiding business owners through City services necessary to meet requirements for opening and operating a business by working with partner City agencies.
- Establish and maintain positive relationships with business owners by providing the best possible customer service, proactively engaging with clients, setting clear expectations regarding City, State, and Federal requirements, including City requirements, timelines and next steps.
- Conducting research into City, and relevant NYS, codes, permits, and requirements.
- Conduct research into rules and regulations of business industries, as assigned
- Support deepening NYC BEST’s impact to storefront small business by proposing areas for improvement and development
- Support internal trainings or knowledge-sharing sessions related to regulatory changes or agency processes.
- Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software
- Maintain accurate and specific status reports in the designated software or data analysis tools of establishments participating in these services, including inspection activity, plan examination, issues encountered, opening dates, and time saved.
- Utilize tracking systems to monitor service delivery and monitor client pipeline
- Track performance metrics such as project milestones, business openings, and operational efficiencies.
- Report KPIs on a regular basis for Executive-level staff through Dashboards, reports and presentations
- Proactively identify and engage entrepreneurs at early stages of business development to provide regulatory guidance before licensing and permitting applications are submitted.
- Present agency services and relevant City services on the phone, over email, during one-on-one meetings, and at outreach events.
- Support pipeline development by identifying potential clients through outreach events, community partnerships, and referrals from City agencies and community-based organizations.
- Support collaboration with all City agencies and their respective personnel to identify solutions for NYC’s business community, especially working with the team at SBS dedicated to programming to help businesses launch.
- Assist other initiatives and programs in the agency toward shared goals as required
- Assist the senior leadership team with pipeline building projects, activities, and relationship management with key private and public partners.
- Lead given projects and travel to meetings or events within the five boroughs and to be available for evening and weekend events.
- Participate in community events and forums to represent NYC BEST and increase awareness of City services for entrepreneurs.
Requirements
- Work with business owners to identify all City requirements for operating or opening a business, understand specific issues or concerns impacting the client, and provide guidance, information or steps towards resolution.
- Explain the sequence of activities businesses should follow to meet regulatory requirements.
- Assist with guiding business owners through City services necessary to meet requirements for opening and operating a business by working with partner City agencies.
- Establish and maintain positive relationships with business owners by providing the best possible customer service, proactively engaging with clients, setting clear expectations regarding City, State, and Federal requirements, including City requirements, timelines and next steps.
- Conducting research into City, and relevant NYS, codes, permits, and requirements.
- Conduct research into rules and regulations of business industries, as assigned
- Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software
- Maintain accurate and specific status reports in the designated software or data analysis tools of establishments participating in these services, including inspection activity, plan examination, issues encountered, opening dates, and time saved.
- Utilize tracking systems to monitor service delivery and monitor client pipeline
- Track performance metrics such as project milestones, business openings, and operational efficiencies.
- Report KPIs on a regular basis for Executive-level staff through Dashboards, reports and presentations
- Proactively identify and engage entrepreneurs at early stages of business development to provide regulatory guidance before licensing and permitting applications are submitted.
- Present agency services and relevant City services on the phone, over email, during one-on-one meetings, and at outreach events.
- Support pipeline development by identifying potential clients through outreach events, community partnerships, and referrals from City agencies and community-based organizations.
- Support collaboration with all City agencies and their respective personnel to identify solutions for NYC’s business community, especially working with the team at SBS dedicated to programming to help businesses launch.
- Assist other initiatives and programs in the agency toward shared goals as required
- Assist the senior leadership team with pipeline building projects, activities, and relationship management with key private and public partners.
- Lead given projects and travel to meetings or events within the five boroughs and to be available for evening and weekend events.
- Participate in community events and forums to represent NYC BEST and increase awareness of City services for entrepreneurs.
Work Arrangement
Hybrid
Team
Structure: Division of Business Services (DBS), NYC BEST (Business Express Service Team)
Agency Description
The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community.
Division Description
The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses. The Division is guided by principles of equity, diversity, and inclusion.
Additional Information
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37. However, the nature of the role requires a strong in-person presence, and responsibilities include travel around the 5 boroughs of NYC and on-site engagements as needed.
Additional Information
- Responsibilities include travel around the 5 boroughs of NYC and on-site engagements as needed.
- Must be available for evening and weekend events.
- Role requires in-person presence and travel within the five boroughs.
