Shape the client journey for public sector organizations with fewer than 500 employees by serving as their primary point of contact from onboarding through long-term success. In this hybrid role based in Toronto, you’ll manage transactions, renewals, and procurement activities while ensuring clients fully leverage digital resources.
What You’ll Do
- Respond to incoming requests and support purchasing needs for SLED clients
- Follow up on quotes and close renewal opportunities efficiently
- Log and track client interactions and sales opportunities in Salesforce
- Partner with vendors to secure optimal pricing and product availability
- Guide clients through onboarding to the Softchoice.com portal with live walkthroughs
- Promote digital adoption by demonstrating procurement tools during every client interaction
- Stay current on product developments and technology trends through regular training
- Support high customer satisfaction by delivering consistent, responsive service
What You Bring
- At least one year of experience in B2B or B2C sales or customer support
- A completed college or university degree
- Familiarity with Salesforce CRM systems (preferred)
- Experience working with public sector procurement processes (an asset)
Work Environment & Benefits
This position operates in a hybrid model, with a weekly expectation to work from the Toronto office. You’ll join a supportive, inclusive culture that values innovation and personal growth. Benefits begin on day one and include health and dental coverage, retirement savings with company match, disability and life insurance, paid time off, parental leave, volunteer days, and employee discounts.
Compensation is competitive and reflects experience, skills, and location. In Ontario, the base salary range is approximately $54,000 – $68,000. We are an equal opportunity employer that values diversity and inclusion. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
