About the Role
This role supports military service members transitioning to civilian careers through the Department of Defense Skillbridge program. Interns gain hands-on experience managing enterprise customer support operations, troubleshooting technical issues, and improving service delivery processes.
Responsibilities
- Assist in resolving high-priority support cases for large organizational clients
- Collaborate with technical teams to diagnose and escalate complex system issues
- Document support processes and contribute to knowledge base improvements
- Monitor case backlogs and ensure timely responses to customer inquiries
- Participate in training sessions to learn enterprise software platforms
- Engage with cross-functional teams to improve customer resolution workflows
- Track and report on support metrics and service performance indicators
- Follow established protocols for handling sensitive customer data
- Support onboarding activities for new enterprise clients
- Communicate status updates to stakeholders during active incidents
- Identify recurring issues and recommend long-term solutions
- Adhere to security and compliance standards throughout support operations
- Utilize case management tools to organize and prioritize workloads
- Contribute to post-mortem analyses after major support events
- Maintain accurate records of customer interactions and resolutions
- Assist in testing new features from a supportability perspective
- Help refine escalation paths for technical support teams
- Participate in team meetings and operational reviews
- Follow change management procedures when updating support documentation
- Support after-hours critical incidents as needed
- Apply problem-solving skills to reduce customer resolution time
- Work under supervision to complete assigned support projects
- Develop familiarity with enterprise software architecture
- Practice clear and professional communication with internal teams
- Contribute to a culture of continuous improvement in customer support
Nice to Have
- Experience with helpdesk or technical support functions
- Familiarity with SaaS platforms or enterprise software
- Prior leadership roles in military units
- Technical certifications or training programs completed
- Experience using CRM systems
- Knowledge of ITIL or support framework concepts
Compensation
Paid internship
Work Arrangement
Remote
Team
Part of the customer support organization working closely with enterprise clients and cross-functional teams to resolve complex issues.
About Skillbridge
This internship is part of the U.S. Department of Defense Skillbridge program, which allows service members to gain civilian work experience during the final months of military service. Participants apply their leadership, discipline, and operational skills in professional settings to ease the transition to post-military careers.
Program Duration
The internship lasts up to six months, aligned with the individual's separation timeline from active duty. Start and end dates are coordinated based on military discharge schedules and program eligibility.
Not applicable
