Customer.io is hiring a Site Reliability Engineering Manager to lead our SRE team. You’ll be on the front lines ensuring our platform is reliable and developer-friendly, ready for growth. You’ll balance today’s needs—strengthening support and ensuring production readiness—with charting a long-term path toward a more scalable and resilient system.
What You'll Do
- Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring.
- Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure.
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment.
- Provide timely, specific coaching and development opportunities for your direct reports.
- Hire, onboard, and grow the right people to accomplish business objectives within your squad.
- Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions.
- Collaborate with other Engineering Managers and technical leaders to align on strategy and execution.
What We're Looking For
- 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS.
- 3+ years of hands-on SRE experience designing and operating reliable, scalable infrastructure.
- Deep understanding of SaaS architecture, languages, technologies, and cloud infrastructure to represent your squad's technical choices.
- Ability to balance pragmatism and vision, delivering near-term improvements while charting a long-term path forward.
- Investment in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback.
- Proven ability to build and nurture high-performing, distributed teams.
- Stays energized by solving customer-impacting problems, even under pressure.
- Communicates clearly and directly, both verbally and in writing.
Technical Stack
- Go
- React
- Ember
- AI
Benefits & Compensation
- Compensation: $175,000 - $195,000 USD (or equivalent in local currency).
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave.
- Unlimited PTO.
- Stipends for remote work and wellness.
- Professional development budget.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry.
