Logical is hiring a Shopify Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. You will manage communication, delegate tasks, provide technical support, and identify opportunities for ongoing site improvements. This is a part-time role, starting at approximately 20 hours per week, with the goal of transitioning to full-time within 2–4 months.
What You'll Do
- Act as the primary point of contact for a portfolio of Shopify-based clients.
- Maintain strong, proactive relationships through weekly or biweekly communication.
- Provide updates on progress, clarify project timelines, and ensure client satisfaction.
- Help identify upsell opportunities based on client needs and service options.
- Make backend updates in Shopify, such as adjusting shipping settings, installing/configuring apps, modifying navigation menus, setting up discounts or promotional banners, and updating product or content pages.
- Troubleshoot issues directly on the website or using related tools.
- Translate client requests into actionable tasks.
- Delegate work to internal specialists (designers, developers, SEO, etc.).
- Track progress in the project management system.
- Ensure timely delivery of tasks and clear communication of status updates to clients.
- Conduct quarterly website assessments using a predefined checklist.
- Identify improvement areas across UX, functionality, and conversion performance.
- Recommend priority changes or initiatives based on insights and client goals.
- Use Slack, Loom, and Zoom to collaborate with internal team members.
- Participate in weekly team operations meetings and ad hoc client calls.
- Maintain thorough documentation of updates, decisions, and next steps.
- Support a culture of asynchronous communication and proactive coordination.
What We're Looking For
- 2+ years of experience in digital project management, account management, or technical client services.
- Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams.
- Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting.
- Prior experience with website platforms.
- Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts.
- Highly organized, punctual, and process-oriented.
- Proficient with project management tools such as ClickUp, Asana, or Teamwork.
- Available during standard business hours in the EST time zone (9 AM–5 PM EST).
Nice to Have
- Shopify experience is highly preferred.
- Shopify site configuration or development.
- Background in web design or front-end development.
- Experience with ecommerce A/B testing.
- Familiarity with SEO best practices.
Technical Stack
- Shopify
Team & Environment
You will delegate work to internal specialists (designers, developers, SEO, etc.).
Benefits & Compensation
- Flexible hours
- Remote work
- Revenue share on accounts you manage
- Health stipend
- Home office stipend
- Continuing education stipend
- Holidays and paid time off (after trial period)
Work Mode
This is a remote position open to candidates located in Colombia.
Logical is an equal opportunity employer.
