Shiji Group is hiring an Implementation Specialist based in Mexico to deploy our enterprise POS solutions for customers across the Americas region. You will be responsible for executing technical tasks including hardware installation, system configuration, and user training to ensure a seamless 'go-live' experience, all while working under the guidance of senior team members.
What You'll Do
- Execute end-to-end Food & Beverage (F&B) POS implementation projects remotely or on-site within the Americas region.
- Install hardware such as servers, workstations, and printers, and perform various implementation activities such as configuring systems, testing connectivity, and ensuring proper cable setup.
- Provide user training on-site or remotely to ensure customers can effectively operate the POS system.
- Perform POS version upgrades either remotely or on site, ensuring minimal disruption to customer operations.
- Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development.
- Troubleshoot and provide guidance to operational and application related customer inquiries during implementations.
- Deliver remote support post-implementation to assist customers with system usage.
- Prepare and submit daily project reports and maintain accurate and up-to-date records of implementation activities and outcomes.
- Attend and participate in scheduled internal training to remain current on new product developments and current POS system functionalities.
What We're Looking For
- Minimum two (2) years’ experience in POS implementation, IT support, or a similar technical role within the hotel or F&B industries.
- Experience configuring and installing Simphony II POS systems.
- Proficient with hospitality POS systems in a super user role, demonstrating advanced knowledge of system functionalities, troubleshooting, and user support.
- Bilingual in English and Spanish, with strong written and verbal communication skills.
- Proficient in Microsoft Office Suite particularly in Outlook, Excel, Word, Project, and PowerPoint.
- Proficient in Microsoft and Windows operating systems for enterprise level projects.
- Demonstrated experience and proficiency in the setup and installation of POS systems, including hardware and software configurations.
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues quickly and efficiently.
- Strong interpersonal and communication skills with the ability to build and maintain positive relationships with internal teams and customers at all levels.
- Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
- Demonstrated ability to learn and apply knowledge of the company’s IT solutions effectively, including handling system installations.
- Possession of a valid passport with the ability to travel within the Americas region (US, Mexico, Canada), up to 75% of the time.
- Willingness to be available for on-call support during evenings, weekends, and holidays as needed, in line with project demands.
- Ability to lift up to 25 lbs. for hardware setup and installation tasks.
Nice to Have
- Bachelor’s Degree from an accredited college or university in a technical, hospitality or business field.
Technical Stack
- Simphony II POS systems
- Microsoft Office Suite
- Microsoft and Windows operating systems
Work Mode
This is a local-country position based in Mexico City, CDMX, Mexico.
Shiji US, Inc does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law.
