The Shift Remote Hands Engineer plays a key role in maintaining the operational integrity of a data center in Johor Bahru. This position involves direct, hands-on support for client infrastructure, responding to service tickets, and executing technical tasks with precision and accountability.
Key Responsibilities
- Monitor and process incoming service requests through ticketing systems or email, ensuring timely responses aligned with SLA requirements
- Deliver technical assistance to clients via phone or written communication, providing clear updates on task progress
- Conduct hardware diagnostics and repairs, including component replacements such as hard drives and memory modules
- Install server racks and mount equipment securely according to technical specifications
- Perform copper and fiber cable patching, cross connects, testing, and labeling as part of routine and project-based work
- Support security operations including CCTV monitoring and scheduled tape rotations
- Maintain accurate records of inventory, cross connects, and system changes
- Collaborate with vendors to resolve technical issues and oversee equipment installation
- Escalate complex issues to specialists when necessary and coordinate handovers between shifts
- Conduct basic network troubleshooting and assist with equipment logistics, including receiving and dispatching hardware
- Generate monthly reports for clients and internal stakeholders
- Support project teams as needed on infrastructure deployments and upgrades
Qualifications
Applicants should hold a Diploma or Degree in an IT-related field, with at least three years of professional experience, including a minimum of one year in a data center, NOC, or remote hands environment. Experience in client interaction, both verbal and written, is essential. Candidates must demonstrate analytical thinking, strong English communication skills, physical fitness, and a proactive attitude toward learning. This role requires adaptability in a fast-paced setting and a commitment to operational excellence.
Preference will be given to those with prior data center experience. The position operates on a 12-hour rotating shift schedule and is based onsite in Johor Bahru, Malaysia.
